Refund policy

📦 Return Window

At DeskLoop Office, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✅ Return Eligibility

To be eligible for a return, the item must:

- Be in the same condition as when you received it
- Be unused and undamaged
- Be in its original packaging
- Include all original parts, accessories, manuals, and materials that came with the item
- Include the receipt or proof of purchase, if available

All returned items are subject to inspection before a refund is approved.

🚚 How to Start a Return

To begin your return process, please contact us at:

📧 careshop1203@gmail.com

Once your return request is approved, we will provide you with the appropriate return instructions, including how and where to return your item.

Depending on the return method available for your order, you may receive a return shipping label, QR return code, or other return instructions.

Please do not send your item to an address without receiving return instructions from us first, as return locations and methods may vary by order.

⚠️ Returns sent without prior authorization may not be accepted.

🚚 Return Shipping & Shipping Fees

- Original shipping fees paid at the time of purchase are non-refundable, except when the return is due to a defective, damaged, or incorrect item.

- Return shipping costs may vary depending on the item and the reason for the return.

- In some cases, customers may be responsible for return shipping costs in full or in part, and applicable return shipping charges may be deducted from the refund.

- If your return is approved, we will provide the applicable return instructions and information regarding any return shipping costs or deductions.

🔍 Damaged, Defective, or Wrong Items

Please inspect your order upon arrival.

If your item is defective, damaged, or if you receive the wrong item, please contact us immediately at:

📧 careshop1203@gmail.com

Please provide details of the issue and, when requested, photos of the item and packaging so that we can evaluate the issue and make it right.

🚫 Non-Returnable Items

Certain types of items cannot be returned, including:

- Final sale items and gift cards
- Custom or personalized items
- Personal care items, including certain beauty or hygiene products
- Hazardous materials, flammable liquids, or gases
- Any items specifically marked as non-returnable on the product page, if applicable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

🔁 Exchanges

The fastest way to ensure you receive the item you want is to return the original item first.

Once the return is accepted, you may place a separate order for the new item.

🇪🇺 EU Customers – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with other returns, the item must be returned in the same condition in which it was received, unused and undamaged, with its original packaging, parts, accessories, and materials included. Proof of purchase may also be required.

💳 Refunds

Once we receive your returned item, it will be inspected to verify its condition and confirm that it meets our return requirements.

We will notify you after the return has been received and inspected and let you know whether your refund has been approved.

If approved, the eligible refund amount will be issued to your original payment method within 10 business days.

Please note:

- Original shipping fees are non-refundable, except when the return is due to a defective, damaged, or incorrect item.

- Return shipping costs may be the customer’s responsibility, in full or in part, depending on the item and reason for return. Applicable return shipping charges may be deducted from the refund.

- Returned items must be unused, undamaged, in their original packaging, and include all original parts, accessories, manuals, and materials.

- A refund will be processed only after the returned item has been received and inspected and the return has been approved.

- Your bank or credit card company may require additional time to process and post the refund after it has been issued.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

📧 careshop1203@gmail.com