Refund policy

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📦 Return Window
At DeskLoop Office, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

✅ Return Eligibility
To be eligible for a return, the item must:

  • Be in the same condition as when you received it

  • Be unused and in its original condition (including any original packaging)

  • Include the receipt or proof of purchase (if available)

🚚 How to Start a Return
To begin your return process, please contact us at:
📧 careshop1203@gmail.com

Once your return is approved, we’ll email you next steps, including return instructions and (if applicable) a return shipping label.
⚠️ Returns sent without prior authorization may not be accepted.

🚚 Return Shipping & Shipping Fees

  • Original shipping fees are non-refundable, except when the return is due to a defective, damaged, or incorrect item.

  • Return shipping costs may vary depending on the item and the reason for the return. In some cases, customers may be responsible for return shipping in full or in part, and/or a shipping fee may be deducted from the refund.

  • If your return is approved, we will confirm the return shipping responsibility and any applicable deductions before processing your refund.

🔍 Damaged, Defective, or Wrong Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately at careshop1203@gmail.com so we can resolve the issue promptly.

🚫 Non-Returnable Items
The following items are not eligible for return:

  • Final sale items and gift cards

  • Custom or personalized items

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Any items marked as non-returnable on the product page (if applicable)

If you’re unsure whether your item is returnable, feel free to reach out to us.

🔁 Exchanges
To exchange an item, we recommend returning the original item first.
Once your return is accepted, you can place a new order for the desired item.

🇪🇺 EU Customers – 14-Day Cooling-Off Period
If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.
Items must be returned in their original condition, unused, with packaging and proof of purchase (if available).

💳 Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

  • Original shipping fees may not be refunded, depending on the item and the reason for the return.

  • Return shipping costs may be the customer’s responsibility (fully or partially), and applicable shipping fees may be deducted from the refund amount.

  • Your bank or card issuer may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, contact us at careshop1203@gmail.com.